GuestRevu Integrates With Access Collins for F&B Feedback
GuestRevu has launched a live integration with Access Collins to automate post-visit guest feedback surveys across restaurant and pub operations.
The short answer
GuestRevu has launched an automated integration with Access Collins to streamline post-visit diner feedback surveys. The connection merges reservation data with survey tools and online review tracking.
The short version
- GuestRevu has launched a live integration with Access Hospitality's Collins booking platform.
- Heartwood Collection served as the initial deployment partner to maintain automated guest survey workflows.
- Access Group clients can activate the connection by submitting their venue ID and API key to GuestRevu.
GuestRevu has introduced an integration with Access Collins to automate post-dining guest feedback collection across restaurants, pubs, and hospitality venues [1]. The connection transfers table reservation details directly from Collins into GuestRevu, triggering custom branded surveys after visits and centralising direct responses alongside public online reviews for unified sentiment tracking [1].
What Does the Access Collins and GuestRevu Integration Do?
The integration links Access Hospitality's table-management and booking platform directly to GuestRevu's survey engine [1]. As reported by eHotelier, the connection allows venues to send tailored feedback requests automatically once a dining visit concludes [1]. Collins serves as an enterprise booking, enquiry, and table-allocation platform for restaurants, bars, clubs, and experience venues, while also powering the DesignMyNight discovery channel [1].
By feeding live booking information into GuestRevu, the integration eliminates manual data exports and standardises survey timing [1]. Chris Alexandre, CEO of GuestRevu, stated that the technical connection helps hospitality businesses collect feedback consistently while retaining full control over survey branding and specific questions [1].
Which Reservation Data Fields Are Transferred?
The automated connection pulls a specific set of operational data points from Collins via its API [1]. According to eHotelier, this data ensures surveys are sent to the correct diners with relevant operational context [1].
| Data Category | Specific Fields Transferred | Operational Purpose |
|---|---|---|
| Guest Identification | Guest Name, Contact Details | Addresses and delivers personalized digital surveys [1] |
| Booking Information | Booking Reference, Booking Status, Visit Dates | Validates completed visits and prevents survey duplicates [1] |
| Commercial Segmentation | Business Source, Market Segment, Reservation Type | Enables reporting by channel and dining category [1] |
Why Was the Technical Connection Built?
The integration originated to serve Heartwood Collection, the operator of Heartwood Inns and Brasserie Blanc [1]. When Heartwood Collection transitioned its restaurant reservations to Access Collins, the group required an automated link to preserve its feedback workflows inside GuestRevu [1].
According to Rob Trippett, IT Director at Heartwood Collection, the company required a direct migration to the Collins booking data feed to maintain survey continuity across its estate [1]. GuestRevu developed the connection using Access Collins API documentation to support the group's ongoing operations [1].
How Does This Fit Into Access Hospitality's Software Portfolio?
The Collins integration builds upon GuestRevu's existing software link with Guestline, another Access Hospitality property management platform used by hotels [1]. Connecting both platforms allows multi-service hotel properties and hospitality groups to monitor guest sentiment across accommodation stays and food and beverage visits within a single analytics view [1].
Martin Verdon-Roe, General Manager – F&B at Access Hospitality, noted that software interoperability helps operators build smoother workflows and secure higher returns from existing tech stacks [1]. Completed direct survey responses sit alongside third-party review site data inside GuestRevu, allowing management teams to spot service trends across food, beverage, and lodging departments [1].
How Do Venues Activate the Collins Integration?
Operators must request API access credentials directly from The Access Group to enable the connection [1]. Once Access Group grants access, venues supply their API key and venue ID to GuestRevu [1]. The integration links directly to the Collins Reservations API, making it operational for all mutual clients [1].
Reported by
This article was written from the following reporting. Follow the links for the original coverage.
- [1]GuestRevu Integrates With Access Collins— eHotelier
Frequently asked
+What is Access Collins?
Access Collins is an enterprise booking, enquiry, and table-management platform developed by Access Hospitality for restaurants, pubs, clubs, and experience venues. It also powers the DesignMyNight booking engine.
+Which brand prompted the development of the GuestRevu Collins integration?
The integration was originally developed for Heartwood Collection, the operator behind Heartwood Inns and Brasserie Blanc, following its transition to Collins for restaurant reservations.
+What data points transfer from Collins to GuestRevu?
The connection transfers guest names, contact details, booking references, reservation types, business sources, market segments, booking statuses, and visit dates.
+How does this integration connect with hotel operations?
GuestRevu also integrates with Guestline, allowing hotel operators using Access Hospitality software to track guest feedback across both room stays and on-site dining venues in one place.
+How can hospitality operators activate the Collins integration?
Operators must request Collins Reservations API access from The Access Group and provide their venue ID and API key to GuestRevu to configure the link.
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