hrHospitality Technology··1 min·For: GM, Owner, Ops, F&B
Starbucks to Scale New Coffeehouse Coach Role Nationwide
Starbucks is rolling out a new 'Coffeehouse Coach' position across the U.S. to replace the assistant manager role, focusing on peer mentoring and operational consistency.
Key Takeaways
- 1Implement a peer mentoring role to supervise multiple dayparts and ensure operational consistency.
- 2Create clear career pathways for frontline staff to reach leadership roles within two to three years.
- 3Utilize internal promotions for up to 90% of new leadership positions to boost retention and morale.
Source: Hospitality Technology
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