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Today Tuesday, August 25, 2026
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technologyHospitality Technology··1 min·For: IT, Ops, GM, Owner

Making Legacy Hotel Stacks Work With Real-Time AI

Phunware CEO Dmitry Kroshka outlines strategies for hospitality tech leaders to utilize AI by building intelligent middle layers over legacy property management systems.

Key Takeaways

  1. 1Bridge the gap between modern AI and legacy PMS by creating an intelligent middle layer to process real-time guest signals.
  2. 2Implement strict guardrails to prevent AI from hallucinating live revenue or administrative data during guest interactions.
  3. 3Leverage indoor mapping and on-property telemetry to understand guest intent without relying purely on historical transactional data.

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Source: Hospitality Technology

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