BCD Travel Appoints New Global Commercial and Americas Chiefs

Travel management company BCD Travel has appointed Marcus Eklund as global chief commercial officer, alongside promoting Dave Mitchell to president of the Americas and Tanya Green to president of mid-markets. These appointments follow the planned retirements of global chief commercial officer Mike Janssen at the end of the year and Americas president Craig Bailey in June 2027 [1].

Who is taking over global commercial operations at BCD Travel?

Marcus Eklund will step in as the global chief commercial officer at BCD Travel, taking over from Mike Janssen when Janssen retires at the end of the year, Serviced Apartment News reported [1]. Eklund, who previously worked as the global managing director of FCM, officially begins his new responsibilities on 14 September 2026 [1]. His background spans sales, program management, marketing, and product strategy across international travel operations [1].

Eklund highlighted the integration of customer service, data, and machine intelligence as central elements of his remit [1]. He stated that BCD Travel intends to use its open platform and artificial intelligence capabilities to develop corporate travel programs for corporate clients [1].

How will BCD Travel structure its Americas regional leadership?

Dave Mitchell will step up to become the president of the Americas, taking over the division ahead of the departure of current president Craig Bailey, according to Serviced Apartment News [1]. Bailey is scheduled to retire from the company on 30 June 2027 [1].

Mitchell brings nearly 40 years of corporate travel experience to the Americas presidency [1]. Throughout his career, he has managed business operations, supplier management, commercial teams, and organizational transformation projects [1]. Prior to this appointment, Mitchell served as president of BCD mid-markets and GetGoing [1].

Who will lead the mid-markets division?

Tanya Green will take over as president of mid-markets on 1 January 2027, replacing Dave Mitchell as he transitions into the Americas presidency [1]. Green currently operates as senior vice president of Americas operations for the travel management company [1].

Green has spent several decades managing client deployments, operational redesigns, contact centre transformations, and artificial intelligence programs inside BCD Travel, Serviced Apartment News reported [1]. Her focus in the mid-market segment will center on delivering operational redesign and customer service models [1].

What does the executive transition timeline look like?

BCD Travel is rolling out these leadership changes over a multi-stage transition period extending through 2026 and 2027 [1].

What priorities are incoming executives targeting?

Incoming leadership will concentrate on artificial intelligence integration, operational transformation, and supplier coordination across global and regional accounts [1]. The incoming executives emphasized maintaining service stability for corporate accounts while deploying automated tools and updated workflows across corporate travel programs [1].