technologyHospitalityNet··1 min·For: GM, Marketing, Ops, IT, Front Desk
Loews Hotels Launches Unitied Guest Engagement Platform
Loews Hotels & Co has implemented a new cloud-based guest engagement platform in collaboration with BluIP and Oracle Hospitality to unify communication channels and PMS data.
Key Takeaways
- 1Integrate guest profile data from Oracle OPERA Cloud directly into agent interfaces to eliminate repetitive information gathering.
- 2Utilize cloud-based AI and messaging to maintain interaction context when escalating inquiries from automated chat to live agents.
- 3Deploy enterprise-wide routing directories to enable instant transfers between centralized engagement centers and specific on-property departments.
Source: HospitalityNet
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