Storey Hotel Management Expands Stayntouch PMS to 6 Properties
The boutique luxury operator has deepened its partnership with Stayntouch, rolling out the cloud-native PMS to over 500 rooms including The Fairlane Hotel.
The short answer
Storey Hotel Management Group has expanded its partnership with Stayntouch to deploy its cloud-based PMS across six properties. The rollout, covering over 500 rooms, aims to streamline onboarding and provide deeper data visibility for the boutique operator.
“Expanding our partnership with Stayntouch gives us the confidence to grow thoughtfully and strategically. It allows our team to focus on delivering unique, memorable experiences for our guests while ensuring our operations remain efficient, adaptable, and connected.”
The short version
- Storey Hotel Management operates Stayntouch PMS across 6 properties and more than 500 rooms.
- The Fairlane Hotel and The Walton Residence are the latest properties to implement the cloud-based system.
- Stayntouch offers an integration library exceeding 1,200 connections to support flexible technology stacks.
Storey Hotel Management Group has expanded its agreement with Stayntouch, bringing the provider's cloud-based property management system to six properties representing more than 500 rooms. The rollout, which recently added The Fairlane Hotel and The Walton Residence, provides the boutique operator with an open-API platform to support portfolio growth and streamline staff onboarding. [1]
Why did Storey Hotel Management choose to deepen this technology partnership?
Storey Hotel Management prioritized a scalable, cloud-based platform that accelerates the onboarding process and ensures a flexible technology strategy for the future. According to Lodging Magazine, the management company takes an ownership-focused approach aimed at preserving the individuality of each property while expanding its reach to drive better performance. [1] By expanding the partnership, the group aims to operate smarter and scale faster across its portfolio. [2]
How does the cloud-native PMS assist with staff training and daily operations?
The intuitive nature of the cloud-native system minimizes the training lift required across hotel teams, resulting in a faster time to value. HospitalityNet reported that the platform includes continuous enablement tools, such as streamlined onboarding protocols, real-time training features, and access to the Stayntouch Academy. [2] These resources allow hotel staff to learn the system efficiently, reducing the friction typically associated with software transitions. [2]
What role do integrations and data play in the expanded agreement?
The system offers open, flexible APIs that connect with the hotel's preferred partners and other evolving technologies. As noted by HospitalityNet, Stayntouch maintains a comprehensive library of over 1,200 integrations. [2] Furthermore, the platform provides deeper data visibility, surfacing actionable insights that help operators better understand guest behavior and optimize overall property performance. [2]
Which properties are included in the boutique operator's growing portfolio?
The recent PMS expansion specifically includes The Fairlane Hotel in Nashville and The Walton Residence in Chicago. [1] Storey Hospitality manages a curated collection of award-winning hotels, resorts, villas, and residences worldwide, focusing on authentic reflections of local culture. [2] Its broader portfolio features the Malliouhana Resort, Long Bay Villas, and Santosha Villa Estate in Anguilla; Nanuku Resort in Fiji; The Ameswell Hotel and Park James Hotel in Silicon Valley; and the Sea Spray Resort in Siesta Key. [2]
What new capabilities is the PMS provider introducing to the market?
Stayntouch, based in Bethesda, Maryland, is launching a new AI-powered Guest Messaging tool alongside its expanded Stayntouch 2.0 platform. [2] This automated tool provides hotels with a smarter way to communicate with guests, handle routine requests, and elevate service throughout the stay. [2] The core Stayntouch 2.0 platform also simplifies operations by accelerating direct bookings and processing payments easily. [2]
| Partnership Metric | Detail |
|---|---|
| Total Storey properties on Stayntouch | 6 |
| Total room count supported | More than 500 |
| Stayntouch integration library | Over 1,200 |
| Recent property additions | The Fairlane Hotel, The Walton Residence |
Reported by
This article was written from the following reporting. Follow the links for the original coverage.
- [1]Storey Hotel Management Expands Stayntouch Partnership— Lodging Magazine
- [2]Storey Hotel Management Expands Stayntouch PMS Partnership— HospitalityNet
Frequently asked
+How many Storey Hotel Management properties use Stayntouch?
Stayntouch PMS currently supports six Storey Hotel properties, representing a total of more than 500 rooms.
+Which properties were recently added to the Stayntouch platform?
The Fairlane Hotel in Nashville and The Walton Residence in Chicago are the most recent additions to the expanded partnership.
+What training resources does Stayntouch provide to hotel staff?
Stayntouch offers continuous enablement through streamlined onboarding, real-time training tools, and the Stayntouch Academy.
+How many integrations does Stayntouch support?
The Stayntouch platform features a comprehensive library of over 1,200 best-in-class integrations via its open, flexible APIs.
+What new tool is Stayntouch launching?
Stayntouch is launching a new AI-powered Guest Messaging tool designed to automate guest communication and handle routine requests.
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