The Hospitality Newsletter
Today Friday, July 31, 2026
Matthew Upchurch of Virtuoso
generalSkift··1 min·For: Owner, GM, Marketing, Revenue, Investor

Virtuoso Defends the Value of Modern Travel Agents

Despite a decline in numbers, travel agents are repositioning themselves through specialized luxury services and high-end partnerships. meanwhile, technology and celebrity branding continue to redefine standard travel amenities.

Key Takeaways

  1. 1Assess the shift of travel agents toward high-touch specialty services to compete with DIY booking platforms.
  2. 2Monitor the pilot of mobile passport control apps as a benchmark for streamlining guest arrival and security processes.
  3. 3Evaluate airline celebrity chef partnerships as a standard for premium service expectations in luxury hospitality.

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Source: Skift

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