technologySkift··1 min·For: GM, Owner, IT, Ops
IHG Executive Shares Keys to Technology Transformation
Jolie Fleming, IHG's tech leader, emphasizes that successful digital transformation depends on solving real-world problems and managing human change rather than just deploying new tools.
Key Takeaways
- 1Focus tech investments on solving specific business problems rather than chasing innovation for its own sake.
- 2Prioritize change management and team buy-in, as human adaptation is often more difficult than the technical implementation.
- 3Establish clear success metrics and shared goals across global teams to ensure successful transformation.
Source: Skift
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