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Booking.com Stops Sharing Guest Phone Numbers With PMSs
technologyeHotelier··1 min·For: GM, Ops, IT, Marketing

Booking.com Stops Sharing Guest Phone Numbers With PMSs

Booking.com has stopped transmitting guest phone numbers to hotel PMS and messaging systems to reduce phishing risks, impacting WhatsApp and SMS communications. Hoteliers must adapt by establishing email fallbacks, using pre-arrival intake forms, and encouraging direct guest messaging.

Key Takeaways

  1. 1Booking.com no longer transmits guest phone numbers to PMSs, channel managers, or messaging tools.
  2. 2Guest phone numbers remain accessible only manually via the Booking.com Extranet and Pulse app.
  3. 3Hotels should implement automated email fallbacks and digital forms to collect direct contact details.

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Source: eHotelier

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