operationsHospitality Technology··1 min·For: GM, IT, Owner, Ops
Who Is in Charge When Hotel Technology Fails?
Hospitality leaders at HITEC 2026 warned that the convergence of physical and cyber threats requires a unified organizational response rather than siloed IT defenses.
Key Takeaways
- 1Develop a cross-departmental crisis response plan that bridges the gap between IT, operations, and physical security.
- 2Establish clear decision-making authority and ownership lanes before a disruption occurs to avoid organizational paralysis.
- 3Conduct regular tabletop exercises to practice responses to converged threats, such as simultaneous cyberattacks and natural disasters.
Source: Hospitality Technology
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