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Over 50% of Hotels Use GenAI but Few Cut Manual Labor
technologyasianhospitality.com··1 min·For: Owner, GM, Revenue, IT

Over 50% of Hotels Use GenAI but Few Cut Manual Labor

While over half of hotels are procuring or using generative AI, less than 10 percent have significantly reduced manual workloads due to fragmented systems and trust concerns. Mid-sized chains are seeing the strongest productivity gains, while most properties still treat AI as an assistant rather than an autonomous decision-maker.

Key Takeaways

  1. 1More than 80% of commercial teams still spend one to two days weekly on manual reporting.
  2. 2Fewer than 10% of hotels have reduced manual tasks by over 30% through generative AI.
  3. 3Mid-sized hotel chains report the highest automation rates and strongest AI governance.

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Source: asianhospitality.com

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