operationsasianhospitality.com··1 min·For: Owner, GM, Ops
Third-Party Hotel Guest Satisfaction Jumps 14 Points
Guest satisfaction at third-party managed branded hotels increased 14 points to 696 in 2026, driven by room enhancements and staff training. However, J.D. Power notes that hotel lobbies and common areas remain key areas for operational improvement.
Key Takeaways
- 1Overall satisfaction climbed 14 points to 696, led by Columbia Sussex with a top score of 739.
- 2First-time guest satisfaction with staff service increased by 26 points year over year.
- 3Public spaces lag behind rooms, with only 43% of guests rating common areas as inviting.
Source: asianhospitality.com
Keep reading
Our reporting
More in operations