technologyHotels Magazine··1 min·For: Owner, GM, IT, Revenue, Ops
Mews Survey Reveals Rapid AI Adoption in Hotel Operations
A new Mews survey reveals that 98% of hoteliers have utilized AI in the past six months, with the technology now handling over half the workload for 11 common hotel tasks.
Key Takeaways
- 1Implement formal AI policies to increase institutional trust, as hotels with guidelines report 92% trust compared to 49% without them.
- 2Prioritize AI for revenue-generating tasks, which 52% of high-proficiency hotels now favor over simple cost-cutting or efficiency measures.
- 3Maintain human-led check-in processes even as AI adoption grows, with 59% of hoteliers insisting front desk welcomes remain personal.
Source: Hotels Magazine
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