operationsHotel Dive··1 min·For: Owner, GM, Ops
Marriott Restructures Customer Engagement Center Teams
Marriott International is restructuring its Customer Engagement Centers following a strategic review of how guests interact across modern booking channels. Affected staff are expected to apply for newly created roles, though the company has not confirmed whether net layoffs will occur.
Key Takeaways
- 1Strategic review prompts reorganization across Marriott's Customer Engagement Centers.
- 2New positions are being posted, with affected associates encouraged to apply.
- 3Move follows Marriott's 2024 corporate cuts and Hyatt's 30% guest services reduction.
Source: Hotel Dive
Keep reading
Our reporting
More in operations