technologyHotel Dive··1 min·For: GM, Owner, IT, Ops, Marketing
Marriott CIO Outlines Global AI Deployment Strategy
Marriott International is undergoing a multiyear technology transformation, with CIO Naveen Manga identifying 2026 as the pivotal year for scaling AI across its global enterprise.
Key Takeaways
- 1Adopt a 'scale with caution' approach to AI, balancing aggressive innovation with ethical and data privacy safeguards.
- 2Prioritize AI use cases that streamline property management operations and enhance personalized guest experiences through real-time data.
- 3Leverage enterprisewide technology transformations to prepare for a major rollout phase slated for 2026.
Source: Hotel Dive
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