operationsasianhospitality.com··1 min·For: GM, Revenue, Marketing, Owner
GBTA: Understaffed Corporate Travel Teams Expand Scopes
A new GBTA and Cvent study reveals corporate travel managers are juggling risk, payments, meetings, and AI despite two-thirds reporting understaffed teams. As duties expand, nearly half now directly negotiate group hotel rates and room blocks alongside corporate travel programs.
Key Takeaways
- 1Two-thirds of travel managers report understaffing, operating with a median team size of just three employees.
- 2Meetings and transient travel are converging, with 48% negotiating meeting space and group rates within standard hotel RFPs.
- 3AI adoption is fragmented, with 27% of travel programs lacking clear leadership for emerging technology initiatives.
Source: asianhospitality.com
Keep reading
Our reporting
More in operations