operationseHotelier··1 min·For: Owner, GM, F&B, Revenue
Delivery Apps Erode Hotel F&B Revenue Like OTAs
Third-party delivery platforms are siphoning hotel F&B revenue and guest data through high commission fees and in-room orders. Hoteliers must implement direct in-house mobile ordering solutions to reclaim guest relationships and protect margins.
Key Takeaways
- 1Food delivery apps mirror OTA models, charging steep commissions of 15% to 40% per order
- 2Hotels lose critical guest dining data and direct marketing channels to third-party aggregators
- 3In-house mobile ordering technology is vital to capture growing in-room dining demand directly
Source: eHotelier
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