operationsasianhospitality.com··1 min·For: Owner, GM, Ops
Third-Party Hotel Satisfaction Climbs 14 Points in New JD Power Study
Guest satisfaction at third-party managed hotels increased by 14 points to 696 in 2026, powered by room enhancements and improved staff service. Despite broad operational gains, JD Power noted that hotel lobbies and common spaces still present key opportunities for improvement.
Key Takeaways
- 1Overall satisfaction climbed to 696 out of 1,000, led by guest room upgrades and a 26-point jump in first-time guest service scores.
- 2Columbia Sussex topped the rankings at 739 points, followed by Crestline Hotels & Resorts (718) and Driftwood Hospitality Management (717).
- 3Public spaces lag behind, with only 43% of guests finding common areas inviting and 48% viewing them as modern.
Source: asianhospitality.com
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