technologyeHotelier··1 min·For: Owner, GM, IT, Revenue, Ops
Hoteliers Embrace Daily AI Use but Value Human Check-Ins
A new Mews survey reveals that while 98% of hoteliers use AI daily across 11 major tasks, the majority still believe the guest check-in experience requires a human touch.
Key Takeaways
- 1Implement formal AI governance policies to increase employee trust and ensure consistent tool usage across the organization.
- 2Leverage AI for efficiency in commercial and back-office tasks while maintaining human oversight for the front desk welcome.
- 3Shift AI focus toward revenue growth strategies, as high-proficiency properties increasingly prioritize top-line results over simple cost reduction.
Source: eHotelier
Keep reading
Our reporting
More in technology