Hospitality news — 2026-04-28
35 stories covered that day.
The Vital Role of Customer Service in Modern Hospitality
This article highlights that despite technological advancements, genuine customer service remains the competitive corner…
operations
eHotelier
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The Creative Economy Now Drives Tourism Demand
The creative economy has evolved from a supporting marketing asset to a primary driver of tourism demand, where cultural…
marketing
Skift
·
Latest Trends Shaping the Modern Guest Experience
This section explores evolving trends in the hospitality sector, focusing on how hotels can adapt their operations and t…
operations
Lodging Magazine
·
LodgIQ AI-Powered Revenue Management Platform Overview
LodgIQ is an AI-driven revenue management platform that uses machine learning to optimize hotel pricing and inventory st…
technology
Hotel Tech Report
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Ina Plunien Receives 2026 ISHC Young Leader Award
The International Society of Hospitality Consultants (ISHC) presented the 2026 Young Leader Award to Ina Plunien during …
hr
eHotelier
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Omni Raleigh Hotel Targets 2028 Opening With 600 Rooms
Omni Hotels & Resorts has reached a development milestone for the Omni Raleigh Hotel, a 600-room property integrated int…
finance
Hotels Magazine
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SLH Adds 29 Hotels in Strong Start to 2026
Small Luxury Hotels of the World (SLH) has added 29 new member hotels in the first quarter of 2026, bringing its global …
general
HospitalityNet
·
U.S. Hotel Development Activity Remains Steady in Q1 2024
Lodging Econometrics reports that the U.S. hotel construction pipeline reached 6,065 projects in Q1 2024, a 9% year-over…
finance
Lodging Magazine
·
Gencom JV Secures $125M Refinancing for St. Regis Chicago
A joint venture between Gencom and GD Holdings has secured a $125 million refinancing package from Banco Inbursa for the…
finance
Hotels Magazine
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Daniel Skokić Named Executive Chef at Alfred Keller
Lošinj Hotels & Villas has appointed Daniel Skokić as the Executive Chef of the Michelin-starred Alfred Keller Restauran…
operations
eHotelier
·
FLEXIPASS Ranks Top 3 for Hotel Keyless Entry Systems
FLEXIPASS Keyless Mobile Access has been ranked third in its category, offering super-fast wallet keys and webkeys that …
technology
Hotel Tech Report
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United CEO Defends Proposed American Airlines Merger
United Airlines CEO Scott Kirby issued an unusual public memo defending a proposed merger with American Airlines, despit…
general
Skift
·
Small Luxury Hotels of the World Details Its Growth
Small Luxury Hotels of the World (SLH) is accelerating its global growth with 14 new hotel additions and an expanded Pri…
finance
Lodging Magazine
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AI reshapes trip planning for 64% of APAC travelers
Data from Booking.com reveals that AI is drastically reducing planning time for APAC travelers, though booking confidenc…
technology
Skift
·
Hotels Gain Visibility via Agent Engine Optimization
Agent Engine Optimization (AEO) is emerging as a critical strategy for hotels to remain visible as AI systems begin to c…
marketing
HospitalityNet
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Hilton Los Angeles Airport Completes $50M Renovation
The Hilton Los Angeles Airport has completed a comprehensive $50 million renovation of its 1,234 guestrooms, focusing on…
operations
Hotels Magazine
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The Vital Role of Customer Service in Hotel Success
The quality of customer service serves as the heartbeat of the hotel industry, directly influencing guest memories and l…
operations
eHotelier
·
Travelers Increasingly Seeking Mental Health Reset
A new Amadeus report reveals that travelers are increasingly booking trips for mental health resets, with many willing t…
marketing
Hotel Dive
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Thais-Soft Property Management System Overview
Thais-Soft is a French-based SaaS property management system founded in 2006 that integrates AI-powered guest feedback t…
technology
Hotel Tech Report
·
Driftwood Hospitality Management Names Gregory Maliassas CEO
Driftwood Hospitality Management has appointed Gregory Maliassas, formerly of Playa Hotels & Resorts, as its new CEO to …
general
Hotels Magazine
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Digney Holding Expands Portfolio With EIS Hospitality
Digney Holding has integrated EIS Hospitality into its structure to create a comprehensive renovation and FF&E solution …
operations
Hotel Management
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Misdiagnosing the Hotel Industry’s Demand Origin Problem
The hotel industry has spent two decades treating OTA dependence as a channel problem, when it is actually a fundamental…
marketing
HospitalityNet
·
Operto Deploys AI to Combat OTA Brand Hijacking
Operto has launched a new AI agent skill designed to identify and neutralize predatory OTA bidding practices that divert…
technology
Hospitality Technology
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US Hotel Construction Pipeline Hits 6,020 Projects in Q1
The U.S. hotel construction pipeline reached 6,020 projects in Q1, driven by a record-high luxury segment and steady gro…
finance
HospitalityNet
·
Amex Reports Surge in Luxury Hotel Spending Amid Q1 Growth
American Express saw a massive 50% increase in spending within its premium hotel programs during Q1, signaling strong de…
finance
Skift
·
Driftwood Hospitality Appoints Bryan Postema as CEO
Driftwood Hospitality Management has announced a leadership transition, naming long-time COO Bryan Postema as CEO while …
general
Lodging Magazine
·
Modernizing Hotel CRM Lead Nurturing for 2026
The hospitality industry is shifting from fragmented manual follow-ups to sophisticated, CRM-driven lead nurturing to ca…
technology
HospitalityNet
·
James Nomad Rebrands as Hotel Seville NoMad Under Hyatt
The former James Hotel NoMad in Manhattan has officially rebranded as Hotel Seville NoMad, joining Hyatt's Unbound Colle…
general
Hotels Magazine
·
Ivette Davalos Joins Kimpton EPIC Hotel as DOSM
Kimpton EPIC Hotel has appointed Miami native Ivette Davalos as Director of Sales & Marketing, tasking her with overseei…
hr
eHotelier
·
IDeaS and Karisma Partner on Resort Revenue Tech
IDeaS and Karisma Hotels & Resorts have entered a multi-year partnership to co-develop advanced revenue management solut…
technology
HospitalityNet
·
SLH Surpasses 700 Properties Following Record Growth
Small Luxury Hotels of the World (SLH) has officially surpassed 700 member properties worldwide, reaching a new mileston…
general
Boutique Hotel News
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Hotelkit Collaboration Earns Top Global Ranking for 2026
hotelkit Collaboration has been named the top-rated staff collaboration tool for 2026, achieving a perfect 100 HT Score …
operations
Hotel Tech Report
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Olympia Hospitality to Manage Spruce Point Inn Resort & Spa
Olympia Hospitality has been selected to lead management operations for Spruce Point Inn Resort & Spa, an iconic coastal…
operations
Lodging Magazine
·
Canary Ranked Leading Digital Authorization Software for 202
Canary Technologies has been ranked as the #1 Cyber Security and Fraud Prevention software for hotels, focusing on digit…
technology
Hotel Tech Report
·
Saudi Business Travel Boosts Middle East 2025 Growth
The Middle East's tourism sector grew by 5.3% in 2025, driven by a massive surge in Saudi Arabian business travel, thoug…
finance
Skift
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