Senior Support Specialist, Premium

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

You will join an elite process team focused on premium, high-stakes customer interactions, supporting high-end guests and Hosts within the Airbnb community. The environment is:

• Multicultural and hospitality-oriented, with exposure to high-profile and influential clientele.
• Based in Gurugram / Delhi-NCR, with an expectation of in-office work aligned with business needs.
• Fast-paced, complex, and ambiguous, requiring adaptability, responsiveness, and professionalism.
• Collaborative, involving close interaction with internal stakeholders and cross-functional teams.

The Difference You Will Make:

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