technologyHospitality Technology·1 min·For: Owner, GM, IT, Revenue
Pepper Lunch CEO Sets 3.5% IT Cap to Fight SaaS Fatigue
Troy Hooper, CEO of Pepper Lunch's parent company, advises restaurant operators to cap technology spending at 3% to 3.5% of gross sales to prevent SaaS fatigue and stack bloat. The brand focuses on standardizing tools, evaluating direct ROI, and consolidating POS systems to maintain franchisee profitability during rapid expansion.
Key Takeaways
- 1Operators should benchmark IT spending between 3% and 3.5% of gross sales to avoid bloated tech stacks.
- 2New technologies must deliver measurable improvements for customers, employees, or franchisees before being mandated.
- 3Pepper Lunch is actively consolidating its legacy tech stack, currently spanning 26 different POS systems globally.
Source: Hospitality Technology
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