Customer Care Manager

*Must be located in Omaha, NE*

Customer Care Manager I - Retail

Toast is driven by building a platform that helps retailers and restaurants operate their business, increase sales, engage customers, and keep employees happy.

Bready* to make a change?

We are looking for a founding management team member as we launch dedicated support for our retail customers. As a Manager I, Customer Care - Retail, you will actively manage a team of agents responsible for providing support to our retail customers in a generalist model. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Omaha, Nebraska office and will act as a Subject Matter Expert for Operations.

As one of our founding team members, you’ll partner closely with care and retail leadership, enablement, customer success, onboarding and more to help us understand a retail operator’s unique needs and how we can deliver a customer experience that helps them thrive. This role is responsible for ensuring optimal customer journey experiences through collaboration