Customer Care Manager II - US Payroll

Customer Care Manager II - US Payroll

Location: Chennai, India
Job Type: Full-time Shifts: 24*7 Rotational shifts

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Customer Care Manager II- Payroll, you will actively lead a team of Team Leads and / Or Customer Care Specialists supporting Toast Payroll & Tax. You are responsible for driving operational excellence, customer experience, people development, and business outcomes while serving as a leader within our Payroll & Tax Care organization. You will oversee the end-to-end customer journey for restaurant operators managing payroll and tax on Toast, ensuring customers receive timely, accurate, and compliant support throughout their experience.

You will partner closely with cross-functional teams including Payroll Operations, Tax Operations, Product, Engineering, Restaurant Success, Onboarding, and Workforce Management to continuously improve